Shipping Policy

Orders will be shipped via UPS, Fed Ex, USPS, or common carrier. Buyer will be responsible for all shipping costs unless expressly otherwise agreed upon in writing by AvidWater, LLC.

Returns

No merchandise may be returned without prior authorization and issuance of a return authorization number from AvidWater. Credit will be based on invoice price. A restocking fee of 20% (twenty percent) will be assessed on all returned goods unless a return occurred due to AvidWater’s error. Returned goods shall be shipped prepaid by Buyer and received in resalable, new condition before credit will be issued. All returns are subject to inspection by AvidWater. Buyer will be billed for any freight charges incurred by AvidWater unless pre-approved by AvidWater and/or returned due to an AvidWater error. No returns are accepted after 60 days.

Warranty

All products are subject to the warranty conditions set forth by the manufacturer. Neither AvidWater nor its employees provide any warranty, expressed or implied, other than those imposed by law.

Drop Us A Line

Starting a new project and want to make sure you’re getting the best system for your money? Looking to retrofit an existing greenhouse or grow room? We’ve got you covered every step of the way from design and engineering to construction and installation. 

Existing customers can use this form for any support requests or questions.

Business Hours: M-F 7:00 AM – 5:00 PM
Saturday 7:00 AM – 12:00 PM

Phone: (831) 235-4100